Help

Hayward Help
Hayward Pool Products (Australia) sell through an exclusive network of Hayward Partners. Pool owners may click on the link below to locate a Hayward dealer in their area.

Dealer Locator

Create a Profile
This enables you to receive information on new products, helpful hints on pool maintenance and the ability to create wish lists to share with a Totally Hayward builder, retailer or other pool service professional. Please be aware that Hayward Pool Products are technical in nature and we always encourage prospective or current pool owners to consult a pool professional to ensure the proper product is purchased and professionally installed. Hayward products are sold through our professional pool trade partners only.
To create an account, please click on the Create a Profile link on top right-hand corner of the www.hayward-pool.com.au page. Select Create a Profile to complete the simple questionnaire.

How do I update my account information?
Login to your account and click on “my account” and update your information. A confirmation email will be sent.

I am having trouble accessing my account.
If you are unable to access your account, please contact Hayward Customer Service at 1300 POOLS1.

How do I create and use the wish list?
Pool owners can keep a wish list of items they would like to talk to a pool professional about purchasing. You must first Create a Profile – see Create a Profile.


  1. Log in to your account.

  2. Select your Items
    First you will need to browse through our Product Families or search for the items you would like to add to your wish list. Keyword search boxes are located on every page of our site. You will also find links to more detailed product-specific searches in the left navigation bar. When you find your item, click the title or name of the item to see its product detail page. Here you will find tabs, which contain additional information about the item.

  3. Add Items to Your Wish List
    To add an item to a wish list, simply click "Add to wish list".

For inquiries, product and technical information, please contact Hayward Customer Service at 1300 POOLS1

For product related inquiries please click here for our FAQ’s, Frequently Asked Questions

To locate a specific Hayward Pool Product ‘Owner’s Manual’, click here

For web related suggestions or problems contact us by email, click here.